12/27/2023 0 Comments 8 passenger van rental las vegasIt had only been offered in an attempt to upsell. At this point I realized they’d given me a versa and never had a mini van available. Came back inside and the employee pointed towards the corner of the lot where I saw a versa. Told me to hit the lock button and find it myself. They gave me the keys and sent me outside without telling me where the car was. They told me I would be in a minivan then tried to upsell me to a Nissan versa. I selected “rental agency’s choice” for my car. Had to ask him to repeat himself 3-4 times during the basic conversation. Employee was difficult to understand because he was speaking so quickly. Was not aware of either of these when making booking. Nov 2023 $500 deposit on credit card required. Congratulations on being part of the problem when it comes to adoption of EV technology. Make sure staff KNOWS where functional, compatible, quick-charging stations are located, and can offer that information in an easy to understand way to renters. Get your act together if you’re going to rent EVs, or offer price incentives to rent EVs. Not only were there no functioning chargers and definitely no fast chargers where I had traveled, after over an hour of driving around the immediate vicinity of the rental office, I was unable to find any either! Not even on the property where the rental office is located! What a fiasco. There were definitely not functional charging stations, so I had to completely rearrange my plans in order to get to one, and ended up spending a miserable night in a hotel I didn’t want to stay at, simply because it had a charging station…that would take over EIGHT HOURS to charge it from 40% battery to 100% I was also told I had to return the vehicle fully charged. He then questioned my travel plans, but continued to assure me there were charging stations where I was going and the car would only take 30 minutes to fully charge. I told him I didn’t want it because of my travel plans. The only vehicles left were EVs and he suggested that I was “lucky” he wasn’t going to upcharge me to rent one. First, office staff repeatedly called me “babe” upon my arrival. At this point, it would have cost more to rent elsewhere, so I was stuck with the reservation and hoped I wouldn’t be given an EV. I was brusquely told there were charging stations “everywhere” in Nevada and hung up on. I called the rental office several days before my pickup to find out what instruction they provided about renting and charging EVs in the area that I was headed and vehicle battery range. Knowing that I was renting the car specifically to explore wilderness areas outside of Vegas, I was concerned about getting an EV. AND there was a possibility that the “manager’s choice” might be an EV. When my confirmation arrived, I found out I was renting through a tiny satellite office at a hotel on the other side of Vegas from where I was staying. I thought I was booking a car at the Las Vegas airport. Definitely not booking through Kayak or Hertz again. It was like I was in the twilight zone today.Nov 2023 In short, this rental ruined my vacation and caused a lot of stress, anxiety and extra personal expanse. Also, please train your staff not to be vindictive and rude. She finally removed it and acted like she had done me a favor by doing so.Ĭons: If someone had just TOLD ME to vacuum out the car before giving it back, which I have NEVER been asked to do before today despite renting cars countless times, I would have just done it. Then she changed it and gave me a final copy again, with another hour tacked on, even though I had called and gotten an hour approved. So when I went to pay my bill, they had added another FULL DAY on. Now it had nothing to do with their vacuum? Even though I cleaned the entire car, the man still said there was pet hair and when I offered to clean it again, with my actual vacuum in my hands, he declined saying “they would let me go this time.” I was shocked by how rude he was. It was at this time that they informed me that the woman who gave me the rental was supposed to tell me any pet hair was my problem and not theirs. I even brought the vacuum with me to the location to make sure I got it all (it was just a little bit on the floorboards in the first place from my shoes). (Extremely weird reasoning.) So I was forced to drive home to get my Dyson animal vacuum and clean out the car. The day of the drop-off, the man who checked my car was EXTREMELY rude and unpleasant and informed me there was pet hair in the car and that it was my responsibility to clean it and the woman at the desk said the reason for this is because their shop-vac wasn’t strong enough to pick up hair. I called a day in advance to request an additional hour, waited 25 minutes on hold and finally reached a gentleman who confirmed my reservation number, and said he added an hour at no additional charge.
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